Protecting against fraud online
Understanding the key methods of fraud can help you develop strong cyber security
4 minute readAt the heart of all fraud is a trick that convinces consumers to part with their financial details. Fraudsters have become more sophisticated in the online age, and that means it’s more important than ever to be alert to potential scams and how you can avoid being defrauded.
Gone phishing
There are many types of phishing scam, and the most basic are often easy to spot. For example, an email or a telephone call claiming that you have an inheritance or won a competition and need to provide personal details to secure the reward. However, phishing scammers now often pretend to be reputable organisations in order to secure details – while you might shrug off a bogus lottery win because you know you didn’t buy a ticket, it can be harder to ignore a message from what appears to be trustworthy. Remember that your provider would never ask for personal details over the phone or via email.
One of the most common gambits is a message reporting fraud which asks you to click a link, log in and check. In those cases, your concern may mean that you overlook details such as slight misspelling in the email or web address. The best approach is to never click on a link or confirm over the phone. Log in to your account independently, call or visit your branch and check whether a fraud has occurred. If it’s a genuine message, you’ll be able to take action and if it’s a fraudster, you will have avoided getting caught in their trap and provided yourself some reassurance.
Stay alert and up to date
Some cyber criminals don’t even use trickery to obtain your personal and financial details – they simply take it via hacking. In some cases viruses are introduced by email, but there are other ways that hackers get hold of your details. It’s important to keep all your software up to date because that can create vulnerabilities in your system which helps cyber-criminals access your system. It’s worth regularly reviewing your app permissions and ensure you have the latest versions for the same reason. Bogus websites are another method – if you’re searching for deals online and encounter a company you didn’t know about, double check the website and customer reviews before you provide your details to pay for anything. Remember, if it looks too good to be true, it probably is.
Passwords and PINs
As we all spend more time online, we’re gathering a vast collection of passwords and PINs. It may seem simpler and easier to remember if you keep those the same for all your accounts but that is a risk. If you’re using the same details everywhere, it means that once you’ve given been hacked with one account, the fraudster has carte blanche to attack all your other accounts. Make sure your details are separate for each account and never share them with anyone.
International payments
If you want to know more about how we manage security at moneycorp, visit our security hub to find out more about what we do and how you can protect yourself against online fraud. At moneycorp, we will never ask for your details over the phone and if you’re ever unsure about a message you receive that appears to be from us, we’re happy to help and reassure you. Along with our secure online platform to get your money where it needs to be, the whole team is committed to making sure our customers stay safe online.
Customer services
If you would like to get in touch with one of our customer service representatives, please send us an email at cfxdublin@moneycorp.com.
Complaints procedure
Customer satisfaction is of paramount importance to us, so please let us know if you are not happy with any aspect of our service. We assure you that we will do our best to put matters right as quickly as possible. Firstly, please allow us the opportunity to resolve the issue through our official complaints procedure. In the unlikely event that you are not happy with the outcome, you may be able to complain to the Financial Ombudsman Service.
How can I make a complaint?
If you already have a customer relationship with moneycorp, please speak to your usual contact with any queries (e.g. your dealer) as they are likely to be in the best position to assist. Alternatively, you can contact us via any of the methods listed below.
Online:
Send us your complaint via email.
Telephone:
Personal Dealing Team: +353 1 901 5252
Business Dealing Team: +353 1 901 5252
Write to us at:
Corporate and Personal Money Transfer Service
moneycorp Ireland
24 Windsor Place
Dublin 2
Ireland
What will happen next?
Your complaint will be passed to the relevant department and you can expect an initial acknowledgement of your complaint within 5 business days from the date this is received by Moneycorp.
For all complaints regular updates will be provided no longer than 20 business days business days, starting from the date the complaint was made.
For all complaints where the matter cannot be resolved within 40 business days from the date the complaint was received, Moneycorp will inform the complainant of the anticipated time frame the complaint will be resolved.
Once the complaint has been resolved Moneycorp will issue a letter to the complainant. This response will include:
- The outcome of the investigation;
- Where applicable the terms of any offer or settlement being made;
- If the complainant is unsatisfied with the remediation of the complaint, the complainant can refer the matter to Financial Services and Pensions Ombudsman (FSPO).
What if I am still unhappy?
We aim to resolve complaints internally. However, if you are not satisfied with our final response you have the right to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO).
You can submit a complaint to the FSPO if you are a consumer, which means:
- a private individual - e.g. a personal account holder
Or, subject to certain turnover limitations:
- a limited company
- a Sole Trader
- a Trust
- a Club
- a Charity
- a Partnership
And you are:
- a customer of the financial service provider,
- a person to whom the provider has offered the service, or
- a person who has sought a financial service from the provider
You can also make a complaint if you are:
- a surviving dependant of a consumer
- a legal personal representative of a deceased consumer
- a widow, widower or surviving spouse or civil partner of a deceased consumer
- any person who is contractually entitled to benefit from a long-term financial service
- an employee or a former employee entitled to benefit from an income continuance plan
- a consumer who was, in relation to a credit agreement, a customer of the financial service provider in a case where a credit servicing firm undertakes credit servicing in respect of the credit agreement concerned
You can contact the Financial Services and Pensions Ombudsman Service at this address:
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29
Website: https://www.fspo.ie/
Email: info@fspo.ie
Phone: +353 1 567 7000
Press enquiries
If you would like to enquire with our press release representatives, please send us an email at moneycorp@brunswickgroup.com
